Last Updated: September 2026
Welcome to Shadowcare Shop. These Terms & Conditions govern your use of our website and your purchase of products from our online store.
By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Us
Shadowcare Shop is an online store offering home accessories, décor, and other home-related products.
In these Terms & Conditions, “we”, “us”, “our”, and “Shadowcare Shop” refer to Shadowcare Shop. “You”, “your”, and “customer” refer to the person using our website or placing an order.
2. Using Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.
You must provide accurate and complete information when placing an order, including your name, phone number, delivery address, and any other information required to process your order.
We reserve the right to refuse or cancel an order if we reasonably believe that the information provided is inaccurate, fraudulent, or otherwise invalid.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colors, dimensions, and other information displayed on our website are accurate.
However, colors and appearance may vary depending on your device, screen settings, lighting, photography, or manufacturing variations.
Product images are provided for illustrative purposes and may not always represent the exact appearance or size of the product.
We reserve the right to correct errors, update product information, or change product specifications without prior notice.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after you place an order, we may contact you to discuss an alternative, adjust the order, or cancel the affected item and provide an appropriate refund where applicable.
5. Prices
All prices displayed on our website are in the currency shown at the time of purchase.
We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been confirmed, except where there is an obvious pricing or technical error.
We make reasonable efforts to ensure that prices are displayed correctly. If a product has been listed at an incorrect price due to an obvious error, we reserve the right to cancel the affected order and contact you regarding the error.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation or contact you to verify the order details.
An order is considered accepted once we have confirmed the order for fulfilment.
We reserve the right to refuse or cancel an order in certain circumstances, including product unavailability, incorrect pricing, suspected fraudulent activity, or inability to complete delivery.
7. Delivery
We currently provide delivery **within Cairo and Giza, Egypt only**.
We do not currently offer delivery to addresses outside Cairo and Giza.
You are responsible for providing a complete and accurate delivery address and a valid telephone number so that we can contact you regarding your order.
Delivery times provided on the website or during the ordering process are estimates and may vary depending on factors such as order volume, traffic, weather, public holidays, or circumstances outside our reasonable control.
If we are unable to deliver an order because the provided address or contact information is incorrect or because the recipient is unavailable, additional delivery arrangements or charges may apply where applicable.
8. Delivery Address
Orders must be delivered to the address provided during checkout.
Please ensure that the delivery address is accurate and complete before submitting your order.
We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or misleading delivery information provided by the customer.
9. Payment
We may offer one or more payment methods through our website.
Payment must be completed using one of the payment methods available at checkout, unless another payment arrangement has been expressly agreed with us.
We reserve the right to cancel an order if payment cannot be successfully processed or if we have reasonable grounds to suspect fraudulent activity.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests are subject to the status of the order. If an order has already been prepared, dispatched, or handed to a delivery provider, cancellation may no longer be possible.
Where cancellation is accepted and a payment has already been made, any applicable refund will be processed according to our refund policy and the payment method used.
11. Returns, Exchanges and Refunds
Our returns, exchanges, and refunds are subject to our applicable **Return & Refund Policy**.
Where a product is eligible for return or exchange, the product may need to meet certain conditions, including being unused and returned in its original condition and packaging.
Certain products may not be eligible for return or exchange where permitted by applicable law.
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery and provide the relevant order information and, where requested, photographs or other evidence of the issue.
Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws.
12. Damaged or Incorrect Orders
If your order arrives damaged, contains the wrong product, or has another significant issue, please contact us promptly.
We may request photographs, order details, or other information necessary to investigate the issue.
After reviewing the situation, we may offer an appropriate solution, which may include replacement, exchange, refund, or another remedy where applicable.
13. Customer Accounts
If you create an account on our website, you are responsible for keeping your account information accurate and maintaining the confidentiality of your login information.
You should notify us if you believe that your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being used unlawfully, fraudulently, or in violation of these Terms & Conditions.
14. Intellectual Property
All content on this website, including but not limited to text, product descriptions, photographs, graphics, logos, designs, trademarks, and other materials, is owned by or licensed to Shadowcare Shop unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.
15. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other circumstances.
16. Limitation of Liability
To the extent permitted by applicable law, Shadowcare Shop will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
17. Events Beyond Our Control
We will not be responsible for failure or delay in fulfilling our obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, traffic disruptions, governmental actions, strikes, technical failures, interruptions to telecommunications or payment services, or other events that could not reasonably have been anticipated or prevented.
18. Privacy
Your personal information is handled in accordance with our **Privacy Policy**.
By using our website and placing an order, you acknowledge that certain information is required to process your order, communicate with you, process payments where applicable, and arrange delivery.
19. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes have been posted constitutes acceptance of the updated Terms & Conditions.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt.
Any disputes arising from these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the competent courts, subject to any mandatory rights or protections provided to consumers under applicable law.
21. Contact Us
If you have any questions about these Terms & Conditions, your order, or our services, please contact us through the contact information provided on our website.
Shadowcare Shop
Delivery Area: Cairo and Giza, Egypt
Website: shadowcare.shop
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
